If a participant is unable to sign their document, there are a few common checks you should complete before contacting support.

Step 1: Confirm the Participant Received the Email

First, confirm the participant received the document invitation email.

Ask the participant to:

• Check their spam or junk folder
• Search for emails from
• Confirm the email address used is correct

If the email address is incorrect, update the participant email and the new invite will be sent automatically.

Step 2: Check the Document Status

Go to the project and review the document status, check whether is:

• Pending
• Signed

Step 3: Ask the Participant to Try Again

• Refresh the page
• Reopen the signing link
• Try another browser or device
• Disable browser extensions that may block pop-ups or scripts
• Ensure they complete all required fields before signing

AydaSign is mobile-friendly, so participants can sign documents from desktop, tablet, or mobile devices.

Still Having Issues?

If the participant still cannot sign the document after completing these checks, contact with:

• Project name
• Participant email address
• Description of the issue
  
  

This will help the support team investigate more quickly.