Ensuring participant emails are delivered successfully helps create a smooth incentive experience and reduces support requests. Ayda allows you to track email delivery statuses directly within your project assignments.

To check whether a participant email has been successfully sent.  The status will indicate whether the email was successfully delivered or if there was a delivery issue.

1. Navigate to the Assignments tab within your project.
2. Locate the participant assignment.
3. Review the status shown in the status column.

To see additional email details:

1. Go to the Assignments tab.
2. Find the participant row.
3. Click Details in the Action column.

From here, you can view:

• When the email was sent
• Current delivery status
• Any delivery failure information
  
  

Troubleshooting Failed Email Deliveries

If an email fails to deliver, first confirm the participant’s email address is correct.

Common issues include:

• Typing mistakes
• Missing characters
• Incorrect domains
• Outdated email addresses
  
  

If the participant provides a corrected email address. Ayda will automatically send a new invitation email to the updated address.

1. Update the email address within the assignment.
2. Save the changes.

If the email address is correct but the participant still has not received the email:

1. Go to the Assignments tab.
2. Select the participant assignment.
3. Click View.
4. Under Message Status, locate the red X icon.
5. Click the icon to resend the email.

Additional Participant Guidance

If participants still cannot find the email, ask them to:

• Check their spam or junk folder
• Search for emails from
• Log in directly at Hello Ayda to access their incentive
• If the issue continues after completing these steps, please contact the Ayda support team at .